• All private tour bookings must be made in advance through our online booking system.
• Once your booking is confirmed, you will receive a confirmation email with details of your private tour.

2. Tour Duration and Timing:

• Private tours are available on specific dates and times, subject to availability.
• Please arrive at least 10 minutes before your scheduled tour time to allow for check-in and preparation.
• Tours will commence promptly at the scheduled time, and late arrivals may result in a shortened tour duration.

3. Cancellation and Rescheduling:

• Cancellations must be made at least 24 hours before the scheduled tour time.
• Rescheduling requests can be accommodated based on availability and must be made at least 24 hours in advance.

4. Group Size:

• Private tours are designed for a maximum group size of 15 participants.
• If your group exceeds this limit, please contact us to discuss accommodations.

5. Conduct During the Tour:

• Respectful behavior towards museum staff, fellow visitors, and exhibits is expected.(do we want this on the website?)

6. Payment:

• Private tours during Museum operating hours are available for on-site payment. 
• Private tours after Museum operating hours are not eligible for on-site payment. 
• An invoice will be sent out within 2 business days after confirming the booking. Invoices may be paid online via credit card or EFT and received a minimum of 2 days prior to your requested private tour date.

7. Accessibility:

• If any members of your group have accessibility requirements, please inform us at the time of booking to ensure appropriate accommodations can be arranged.

8. Weather Conditions:

• Private tours will proceed rain or shine. Please dress accordingly and check the weather forecast before your visit.

9. Contact Information:

Ensure that your contact information is accurate at the time of booking so that we can reach you in case of any changes or updates.

By booking a private tour with the Chinese Canadian Museum, you acknowledge and agree to comply with the above policies. We look forward to providing you with an enriching and memorable experience during your visit. If you have any questions or concerns, please contact us at booking@chinesecanadianmuseum.ca. Thank you for choosing to explore the rich heritage of Chinese Canadians with us!

Is there a place where we can store our belongings?

Yes, there is a coat and bag check available for visitors to store their belongings. We do not allow luggage or large bags in our galleries.

What do we do if we’re running late?

Please let us know if your group is going to be late as soon as you can! Call our front desk at 604.262.0990. Please understand that we are unable to extend your booking time to accommodate for lost time due to late arrivals, as this impacts other bookings.

Can I bring a wheelchair or stroller into the galleries?

Yes, our entrance and hallways are wheelchair and stroller friendly. Please let us know in advance if you will be requiring accessibility accommodations for your visit so we can make your experience the best it can be!

Is there a loading area near the museum for my group?

Yes. The street loading zone is conveniently located right in front of the museum, providing easy access for your group. Feel free to use this designated area for a seamless drop-off or pick-up experience during your visit.

Can I bring food or beverages on the private tour?

To maintain the integrity of the exhibits, food and beverages are not permitted during the private tour. We appreciate your understanding in preserving the museum environment.