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Privacy Policy

Chinese Canadian Museum Society of British Columbia 

Privacy Statement

Last updated: Jan 3, 2024


Welcome to the Chinese Canadian Museum Society of British Columbia (“CCM”, “we”, “us” or “our”).

CCM was created to tell our histories through the diverse voices of Chinese Canadians.  Our objective is to be a testament to Chinese Canadian experiences, contributions, and heritage. CCM fosters respect, inclusion, and collaboration among Chinese Canadians, Indigenous peoples, and other settler communities across generations, throughout British Columbia, Canada, and the world.   

At CCM, we respect your personal information and are committed to ensuring the proper use, protection and security of personal information in our custody or control. This Privacy Statement (this “Statement”) describes what personal information we collect, how we may use and disclose it, and the steps we take to keep it secure.

This Statement governs how we collect, use, maintain, and disclose personal information collected from individuals, including at our Museum and from users (each, a "User" or “you”) of the website ("Site") and it applies to the Site and to all other products and services offered by us.

CCM’s Website

By using this Site, you consent to the collection, use and disclosure of you personal information for the purposes listed in this Statement. If you don’t consent to these purposes, you should not use our Site. 

Personal Information Collection and Use

 “Personal information” means information about an identifiable individual. We collect and use personal information voluntarily provided to us by Users for the following purposes:

  • Museum Purposes.  We are a permanent institution in the service of society established to research, acquire, collect, conserve, interpret, communicate, publish and exhibit the tangible and intangible heritage, and personal histories, of Chinese Canadians. We are open to the public, accessible and inclusive, and offer varied experiences for education, enjoyment, reflection and knowledge sharing.  For these purposes, we collect and use a wide range of personal information, in the form of personal histories, objects, artifacts, pictures, documents and audio and video recordings (”Museum Purposes”).

  • Podcast. To support our podcast entitled, The School Room, we may collect the personal information that you voluntarily provide to us such as your name, age, voice, memories, family histories, including roots, immigrant stories and intergenerational experiences, connections such as interacting with Chinese communities, and if you tell your story to a video camera, we will also collect your voice as we record you telling your story. 

Before we collect your story, we ask that you do not tell us identifying information about other individuals unless you confirm that you have that individual’s consent to share information about that individual and for us to use their story as set out herein. If that consent is not confirmed, we will alter, crop or modify the media to remove identifying information about other individuals. You agree to be responsible for ensuring your story and any information you provide to us for our use will not infringe on any third party’s intellectual property or otherwise violate their rights.

By participating in our podcast, you are providing us with a perpetual right to use, reproduce, display, transmit or distribute your story or elements of it as we see fit. Further, you waive all moral rights in or to your story and you agree not to enforce such rights against us.

If you provide CCM with any comments, suggestions, recommendations, requests or any other feedback (“Feedback”), CCM may use such feedback to improve the Podcast or for any other purpose. Furthermore, CCM shall own such Feedback and CCM and its affiliates, licensees, clients, partners, third-party providers and other authorized persons may use, license, distribute, reproduce and commercialize the Feedback without any attribution or compensation to you, and you hereby irrevocably assign all such Feedback to CCM.

  • Registration. When you purchase an annual pass, book a visit or register for a tour, we may collect your name, billing and mailing address, phone number, email, year of birth (to confirm eligibility for a youth/student/senior rate) and credit card information to process your request.    We may also ask you to provide your preferred language of communication and to tell us why you are visiting us (e.g. to learn more about us, to share family history, etc.), and we may use that information to help us better understand our visitors, and improve our services. 

  • Donations. We collect your name, address, phone number and/or email address, and donation information (including your credit card number, expiry date, CVV and billing address) to process donations including to issue donation tax receipts to donors and for related business and legal purposes. We use your personal information to maintain a list of our donors and, with your consent, to contact you from time to time about the CCM’s activities. 

  • Online retail purchases. When you order a product from CCM’s online store, we collect your name, billing and shipping address, telephone number, and email address to facilitate better customer service, and credit card information to process your order. We use this information to process your order and to send you updates about your order. If your purchase is rejected by our Site because it was detected as a possible fraudulent use of a payment card, and you are in fact the authorized user of the card, you can contact us or call (604) 683-4295 for the issue to be evaluated and resolved. 

  • Interacting with us. Through our contact channels, you can contact us or ask us to contact you regarding questions, troubleshooting, comments, or complaints. When you do this, we collect the information that you communicate to us by speaking with us in person and/or by calling or emailing us.  Information we collect may include your contact details (such as your first name, last name, address and/or business information), the reason you are contacting us and other information you provide to us. We will collect your contact information and any other information we need in order to further assist you, communicate with you and improve our services.  Sensitive information should not be included in such inquiries. Any material, business information, ideas, concepts, or other information sent to CCM by email will be treated as non-confidential and non-proprietary. 

  • Marketing. If you choose to subscribe to our online newsletter by opting in via the subscription form found on our Site, you authorize us to use your name and email address for the purpose of contacting you to periodically send you marketing and informational emails.  You can choose to stop receiving these communications at any time. If you do not explicitly choose to receive emails for marketing purposes, the only email messages you will receive from us will be to respond to email inquiries that you send us.

  • Visiting us. Personal information may also be collected and used in the course of the operation of our building security systems, including video surveillance systems.  We post signs in our Museum to indicate where video surveillance is in use.  

Sharing Your Personal Information 

We do not sell, trade, or rent to others any personal information we collect. We may share your personal information in the following circumstances:

  • Personal information that we have collected for Museum Purposes may be disclosed on our Site, in books and other publications, during tours, in our exhibits, programs and events, newsletters, educational outreach programs, and in other public media, to fulfil the Museum Purposes;

  • Personal information that we collect in our The School Room podcast (the Podcast”) may also be shared (in whole or in part) for the purposes of creating, editing, distributing and promoting the Podcast. If third-party personal information is included in a Story, we endeavour to ensure that information is not shared without express consent, but we rely on the individual who provided the Story to ensure they have the other person’s consent.   We may also allow archivists, researchers, historians and others engaged in historical research to collect and use information about your stories for research purposes; 

  • To administer and process your donation, online purchase of admission tickets, events and programs offered through CCM. We require our vendors to maintain the security of the personal information provided to them for these purposes and restrict the use of this information in any way not expressly authorized by us. 

  • When you purchase through our Site, your credit card information is shared with a third-party payment card processor and service providers to perform fraud detection and payment processing services. 

  • We offer individuals the opportunity to subscribe to our online newsletter by opting in via the subscription form found on our Site. This information is shared with and hosted by a third-party contractor for the purposes of sending our newsletter to you. You may opt-out at any time;

  • We may share your personal information with our service providers to fulfill the purposes identified above;

  • We may disclose personal information for legal and business purposes such as for administrative, operational, tax or other legal compliance, or as otherwise permitted or required by law. 

Personal Information Security

The security of your personal information is important to us. 

We take reasonable steps, using technical, administrative and contractual measures to protect personal information in our custody or under our control. Access to personal information is limited to those employees, contractors, service providers and volunteers who need access to carry out the purposes for which the information was collected and otherwise as described in this Statement. 

We ensure that our employees, contractors and volunteers are trained to protect personal information with appropriate security safeguards and are required to respect the confidentiality of such information. 

No data transmission over the Internet or data storage system can be guaranteed to be 100% secure. While we strive to use reasonable precautions to protect your personal information, we cannot guarantee its absolute security.

Storage, Retention and Disposal

Personal Information is retained only as long as necessary.  For example, unless a donor indicates a desire to make ongoing donations over a period of time, credit card and banking information is deleted once it is no longer needed for the purposes of the donation.  We may retain some information about donors or attendees at our events (your name and contact information, and donation or event attendance history) as part of our record of donors. If you have consented to receiving our e-newsletter, we will retain the contact information and a record of your consent, because we need it to send you the newsletter.  Personal information collected for CCM’s Museum Purposes will be retained indefinitely.  

When your personal information is no longer needed for any of the purposes described in this Statement, we securely delete it.  

Control Over Your Information

CCM takes reasonable steps to ensure that personal information in our custody is accurate and up-to-date. We rely on those who submit personal information to us for purposes other than Museum Purposes to notify us of any changes to their personal information. 

At any time, you can contact us (by writing to us at the contact information provided below under “Contact Us”) to: stop receiving e-mails from us; review the personal information about you that is in our custody or control; withdraw your consent for our use and disclosure of your personal information; request a list of third parties to which we may have provided your personal information, and amend your personal information.

Third-Party Websites and Social Media 

Our Site may include links to other third-party websites. For any linked websites that are not owned or controlled by us, please review that website’s privacy policy before disclosing your personal information. We are not responsible for the collection, use and disclosure practices of companies or organizations to which our sites may provide links.

We maintain a presence on several social networking platforms, such as Facebook, Instagram, YouTube, and Twitter, and we also incorporate some third-party social networking features onto our Site. Through these platforms and features, we receive some personal information and some usage information about you, and this Statement applies to that information as well. In addition, these third-party social networking platforms have their own privacy policies, which explain how the third parties that provide them will use and protect your information. The information we receive from third parties may depend on the privacy settings you have on the third-party platform.

Children 12 and Under

The Chinese Canadian Museum does not solicit personal information from children. Visitors 12 years of age and under should remember that they are required to obtain an adult’s permission before submitting any personal information to this Site or any other website.

Site Usage Information

As is the case with many websites, our servers automatically collect your IP address when you visit our Site, and we may associate that with your domain name or that of your Internet access provider. We may also capture certain “clickstream data” pertaining to your Site usage. Clickstream data includes, for example, information about your computer or device, Web browser and operating system and their settings, the referring page that linked you to the website, the pages or content you see or click on during your visit and when and for how long you do so, items you download, transactions you complete, and any search terms you have entered on our Site or a referral website.

Among other things, this information enables us to generate analytics reports on the usage of our Site. We use Google Analytics and Google Tag Manager to do this. To opt out of your Site usage being included in our Google Analytics reports, you may follow the instructions at Google Analytics’ cookies expire 24 months after being set.

In addition, we may deploy various tracking technologies on the Site to collect additional information about your visits to our Site. For example, we use tracking technologies on our Site that detect visitor activity (such as mouse clicks, scrolls and hovers) and change content on our Site in order to increase visitors’ discovery of content and better enable visitors to find things that they are interested in.

 We also use technologies such as “cookies” and “pixel tags” to improve the functioning of the Site and your experience and to learn how visitors are using our Site. Cookies are small data files that are automatically sent to your browser from a Web server and stored on your computer’s hard drive. Cookies enable us to remember what items are in your shopping cart and to personalize your experience. Pixel tags are tiny graphical images embedded in emails or web pages. Pixel tags are used to determine what parts of a website a visitor has viewed, or whether an email was successfully opened. These technologies are used to gather information to analyze traffic to the Site, to improve our content and navigation, to enhance our marketing efforts, to personalize your experience, and to provide online display advertising and/or offline communications tailored to your interests based on your online behavior. Some of these technologies are deployed on our Site by third parties with which we have agreements.

Do-not-track Disclosures

Some Web browsers may transmit “do-not-track” (“DNT”) signals to the websites with which the user communicates. Because of differences in how Web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they are even aware of them. We currently do not change our tracking practices (which are explained in more detail under “Site Usage Information” above) in response to DNT settings in your Web browser.

Our third-party partners, such as Web analytics companies and third-party ad networks, collect information about your online activities over time and across our Site and other online properties. These third parties may not change their tracking practices in response to DNT settings in your Web browser, and we do not obligate these parties to honour DNT settings. We utilize Google Analytics for our Web analytics, and you can opt out of your Site usage data being included in our Google Analytics reports by visiting

Data Anonymization and Use of Aggregated Information 

Your Personal Information may be converted into statistical or aggregated data which cannot be used to re-identify you. It may then be used to produce statistical research and/or reports. This aggregated data may then be used and/or shared in the ways described within this Policy.

Changes and Updates

This Statement is effective as of the date listed at the top of this page.

CCM has the discretion to update this Statement at any time. You can verify if this Statement has changed by checking the last updated date that appears at the beginning of this Statement. We encourage you to frequently check this page for any changes and to stay informed about our practices with respect to the collection, use, disclosure and protection of the personal information we collect.

We may, but are not obligated to, provide you with notice in case of any material changes made to this Statement. You should not continue using our services if you do not agree with the version of this Statement in effect at that time. Any changes will be effective only after the effective date of the change and will not affect any dispute arising prior to the effective date of the change.

Contact Us

If you have any questions about this Statement, the practices of this Site, or your dealings with this Site, please contact us at

Chinese Canadian Museum 

51 E Pender St. 

Vancouver, British Columbia

Canada V6A1S9