Personal Information Collection
We may collect personal information from Users in a variety of ways, including but not limited to when Users visit our Site, register on the Site, place an order, subscribe to the newsletter, fill out a form, respond to a survey, or in connection with other activities, services, features or resources we make available on our Site. Users may be asked for their name, email address, mailing address, phone number, and credit card information. We only collect personal information that is voluntarily provided by Users.
Personal Information Use
We may use Users’ personal information for the following purposes:
To process orders: We may use personal information to process orders for tickets, memberships, and merchandise.
To send periodic emails: We may use the email address to send Users information and updates about their orders, as well as occasional news, updates, or related product or service information. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
To improve customer service: We may use the information Users provide to respond to their customer service requests and support needs more effectively.
Personal Information Disclosure
We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes.
Personal Information Security
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of Users’ personal information, username, password, transaction information and data stored on our Site.
Access and Correction
Users have the right to request access to their personal information, as well as the right to request that any inaccuracies be corrected. To do so, Users may contact us at the contact information provided below.
Online retail purchases
When you order a product from the The Chinese Canadian Museum online store, we need to know your name, billing and shipping addresses, telephone number, email address, and credit card information to process your order. Your credit card information will be sent to our third-party payment card processors and service providers to perform fraud detection and payment processing services. If your purchase is rejected by our website because it was detected as a possible fraudulent use of a payment card, and you are in fact the authorised user of the card, you can contact us firstname.lastname@example.org or call (604) 683-4295 for the issue to be evaluated and resolved. We do not store credit card numbers. If you choose to have your payment information saved for future purchases, we will retain payment information using tokenization technology for enhanced security. We will retain your other personally identifiable information for our records, in order to facilitate better customer service, and to inform you of our products and promotional offers.
Online memberships and donations
When you purchase a The Chinese Canadian Museum membership or make a donation to The Chinese Canadian Museum online, we will ask you to provide us with the information we need to process your membership and/or to acknowledge your contribution. This information includes your name, billing and mailing addresses, telephone number, email address, and credit card information. Your credit card information will be sent to our third-party payment card processors and service providers to perform fraud detection and payment processing services. If your purchase is rejected by our website because it was detected as a possible fraudulent use of a payment card, and you are in fact the authorized user of the card, you can contact us at email@example.com or call (604) 683-4295 for the issue to be evaluated and resolved.
We will retain your personally identifiable information for our records, in order to facilitate better customer service. We do not store credit card numbers. To process payments for members who have selected automatic renewal, The Chinese Canadian Museum will retain payment information using tokenization technology for enhanced security. In certain cases, you may be asked for additional information to complete your request.
Memberships enrolled in auto-renew program
The Chinese Canadian Museum uses third-party vendors to administer and process your online renewal of memberships.
By choosing auto-renew at the time of purchase, you authorise The Chinese Canadian Museum to automatically charge the credit card provided on an annual basis, at the then-current price for the membership category you have chosen.
Members enrolled in the auto-renew program will be notified by email at least 30 days prior to annual charge. If you change your mind about auto-renewing, you can cancel at any time prior to the auto-renewal date by calling (604) 683-4295, emailing us at firstname.lastname@example.org, or by mail to The Chinese Canadian Museum 51 E Pender St, Vancouver, BC V6A 1S9.
Online purchases of Museum admission tickets, and event tickets
The Chinese Canadian Museum uses third-party vendors to administer and process your online purchase of admission tickets to the Museum. We also work with third-party contractors to process ticketing or registration for certain events and courses. The Chinese Canadian Museum also uses third-party vendors to process your online purchase of scans from The Chinese Canadian Museum’s archives. The Chinese Canadian Museum requires its vendors to maintain the security of the information which you provide to them and restricts the vendors from using this information in any way not expressly authorized by The Chinese Canadian Museum.
Children 12 and under
The Chinese Canadian Museum does not solicit personal information from children. Visitors 12 years of age and under should remember that they are required to obtain an adult’s permission before submitting any personal information to this or any other website.
The Chinese Canadian Museum newsletters
The Chinese Canadian Museum offers visitors to the The Chinese Canadian Museum website the opportunity to subscribe to one or more of our online newsletters, a service hosted by a third-party contractor that has agreed to use the email address you provide only to send our newsletters to you. If you opt in via the subscription form found in the footer section of any page on The Chinese Canadian Museum website.
Emailing The Chinese Canadian Museum
If you send an email to The Chinese Canadian Museum, your message and email address may be saved and we may send you emails in order to respond to your message. Any material, business information, ideas, concepts, or other information sent to The Chinese Canadian Museum by email will be treated as non-confidential and non-proprietary. We will only use the information provided in your email and your email address to improve the The Chinese Canadian Museum website, services, and products, and to fulfil or respond to your requests for products, services, or information.
Site usage information
As is the case with many websites, our servers automatically collect your IP address when you visit our website, and we may associate that with your domain name or that of your Internet access provider. We may also capture certain “clickstream data” pertaining to your website usage. Clickstream data includes, for example, information about your computer or device, Web browser and operating system and their settings, the referring page that linked you to the website, the pages or content you see or click on during your visit and when and for how long you do so, items you download, transactions you complete, and any search terms you have entered on the The Chinese Canadian Museum website or a referral site.
Among other things, this information enables us to generate analytics reports on the usage of our website. We use Google Analytics and Google Tag Manager to do this. To opt out of your The Chinese Canadian Museum website usage being included in our Google Analytics reports, you may follow the instructions at https://tools.google.com/dlpage/gaoptout. Google Analytics’ cookies expire 24 months after being set.
In addition, we may deploy various tracking technologies on the website to collect additional information about your website visits. For example, we use tracking technologies on our web site that detect visitor activity (such as mouse clicks, scrolls and hovers) and change content on our web site in order to increase visitors’ discovery of content and better enable visitors to find things that they are interested in.
The Chinese Canadian Museum website also uses technologies such as “cookies” and “pixel tags” to improve the functioning of the site and your experience and to learn how visitors are using our website. Cookies are small data files that are automatically sent to your browser from a Web server and stored on your computer’s hard drive. Cookies enable us to remember what items are in your shopping cart, and to personalize your experience. Pixel tags are tiny graphical images embedded in emails or webpages. Pixel tags are used to determine what parts of a website a visitor has viewed, or whether an email was successfully opened. These technologies are used to gather information to analyze traffic to the The Chinese Canadian Museum website, to improve our content and navigation, to enhance our marketing efforts, to personalize your experience, and to provide online display advertising and/or offline communications tailored to your interests based on your online behavior. Some of these technologies are deployed on our website by third parties with which we have agreements.
Some Web browsers may transmit “do-not-track” (DNT) signals to the websites with which the user communicates. Because of differences in how Web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. We currently do not change our tracking practices (which are explained in more detail under “Site usage information” above) in response to DNT settings in your Web browser.
Our third-party partners, such as Web analytics companies and third-party ad networks, collect information about your online activities over time and across our website and other online properties. These third parties may not change their tracking practices in response to DNT settings in your Web browser, and we do not obligate these parties to honour DNT settings. We utilise Google Analytics for our Web analytics, and you can opt out of your The Chinese Canadian Museum website usage data being included in our Google Analytics reports by visiting https://tools.google.com/dlpage/gaoptout.
By using this Site, Users signify their acceptance of this policy. If a User does not agree to this policy, they should not use our Site. Continued use of the Site following the posting of changes to this policy will be deemed as acceptance of those changes.