Admission Info

Booking

Admission to the exhibition is free, but we encourage visitors to reserve tickets in advance due to capacity limit. 

Your reservation allows for a free timed entry on the hour during our opening hours. If you need to cancel or make changes to your reservation, please use the change/cancel booking option in your original confirmation email. If you need to make changes to the number of people in your booking, you must rebook a ticket for the corresponding number of people in your group. 

For any other booking inquiries, please contact us:

Vancouver – [email protected] or call  604-683-4295 during our open hours between 10 am – 6 pm, Wednesdays – Sundays.

Victoria – [email protected] or call 250-382-9883 during our open hours between 11 am – 5 pm, Thursdays – Mondays.

Accessibility

Our entrance and hallways are wheelchair and stroller friendly. Please let us know in advance if you will be requiring accessibility accommodations for your visit.  

Checking In

Please arrive on time for your booking. During busy time, your spot may be released to others if you do not arrive within 15 minutes for the ticketed entry time. Upon arrival, our staff at the front desk will provide you with an overview of the visit procedures.

Walk-in Visits

Walk-in visits are welcome as space allows, on a first come first serve basis. Last entry is 30 minutes before closing. 

Safety Measures for COVID-19

Before Your Arrival 

If you are experiencing ANY cough, fever or other respiratory symptoms OR believe you may have been exposed to COVID-19 or any other respiratory illness, please do not enter our facility for your protection, and the protection of our visitors and employees. 

Face Mask

Masks are also recommended in indoor spaces for people 12 years or older.  

Onsite Safety Protocols

The exhibition galleries have been designed to ensure compliance with safety measures due to COVID-19. On site you will find:

  • Masks are recommended and complimentary masks are provided
  • Hand sanitizing stations throughout the space
  • One-way traffic with arrows marked on the floor
  • Capacity limits to maintain 2-metre physical distancing
  • Frequent cleaning of high touch areas and devices 
  • At the Hon Hsing Building, stylus pens are used for interacting with video screens. These are collected and cleaned at the end of day.
  • At the Hon Hsing Building, sounds domes have been installed to enable hands-free listening experience